SHIPPING, PICK UP OR DELIVERY
As soon as I have received your payment, your order will be carefully wrapped and send to you with PostNL by registered post, insured. You will be able to track your package (online) on its way to your home. You will need to sign upon delivery of the package.
I try to ship every order within three working days. If this fails unexpectedly, I will contact you as soon as possible. The shipping cost will be added to the product prices mentioned on the website.
Shippingcost within the Netherlands (registered and insured):
– Parcel up to 10 kilo and within the dimensions 100 x 50 x 50 cm: € 8,70 (PostNL)
– Parcel up to 20 kilo and within the dimensions 176 x 78 x 58 cm: € 15,00 (PostNL)
Shipping outside the Netherlands
Atelier Tilia ships worldwide. Of course I try to keep the costs as low as possible. This means that I use different carriers, depending on weight, dimensions and destination. All items will be shipped insured. Please contact me for a quote* on the shipping fee if a package needs to be sent abroad.
* Please note that Atelier Tilia is not liable for any customs or duty taxes applicable for the country of receipt.
Atelier Tilia is trying to take the environment into account wherever possible. That is why your order will be packed in a pre-used box that can be recycled. For the inside padding I use recycled newspapers. If ever you receive plastic bubble wrap or packing peanuts in your order it is reused from an order I myself received.
It is also possible to pick up the items at the address below. Please note that the address below is not a store, you first need to make an appointment before pick up.
In consultation I can also deliver an order myself. Delivery is usually to the closest possible place by car from the destination, ground floor. Please contact me for a quote.
3023 CB Rotterdam